FAQs
How can I track my order?
To track your order, please visit our Tracking page. Enter your order details to view the latest delivery updates instantly. If you’re unable to locate your order, please get in touch with us with your order information, and we’ll be happy to assist you.
How can I contact you?
For inquiries, please use our Contact Us form. You can also reach us at Rafna Fitness via email at info@rafnafitness.com. We aim to respond within one working day. We're always here to assist you!
How does payment and order processing work?
Your payment is charged as soon as you place your order. Our fulfilment team then contacts the warehouse to confirm stock availability and begins preparing your order for dispatch.
How long does order processing take?
Once stock is confirmed, your order is picked, quality-checked, and packed. This usually takes 1–2 working days.
How long does shipping take?
After dispatch, delivery within the UK typically takes 5–10 working days. You’ll receive a tracking link by email so you can follow your order every step of the way.
To read our shipping policy, please visit our 'Shipping & Handling' page.
What is your return policy?
We want you to love your home-gym gear. If your item arrives faulty, damaged, or incorrect, you’re covered by our 14-day return policy. Please notify us within 72 hours of receiving your order, and we’ll replace it or provide a refund.
To start a return, simply email us at info@rafnafitness.com with your order number and a brief description of the issue. We’ll review your request and guide you through the next steps.
Please note that we’re unable to accept returns for change of mind or “not as expected” reasons, and sale items or custom products are non-returnable. For full details, please visit our Returns page.
Do your products come with a warranty?
Yes! All Rafna Fitness products include a 2–3 year manufacturer's warranty, depending on the item. This warranty covers functional defects, structural issues, or faults that occur under normal use.