FAQs

To track your order, please visit our Tracking page. Enter your order details to view the latest delivery updates instantly. If you’re unable to locate your order, please get in touch with us with your order information, and we’ll be happy to assist you.

For inquiries, please use our Contact Us form. You can also reach us at Rafna Fitness via email at info@rafnafitness.com. We aim to respond within one working day. We're always here to assist you!

Your payment is charged as soon as you place your order. Our fulfilment team then contacts the warehouse to confirm stock availability and begins preparing your order for dispatch.

Once stock is confirmed, your order is picked, quality-checked, and packed. This usually takes 1 working day.

After dispatch, delivery within the UK typically takes 4–6 working days. You’ll receive a tracking link by email so you can follow your order every step of the way.

To read our shipping policy, please visit our 'Shipping & Handling' page.

For change-of-mind cancellations, UK law gives customers a 14-day cooling-off period for most online purchases. If you wish to cancel your order within this time, please email us at info@rafnafitness.com. 

To start any return, just email us with your order number and a brief description of the issue. For full details, please see our Returns page.

Every product at Rafna Fitness is built for performance and longevity. For your peace of mind, our range is backed by a solid warranty covering structural faults and functional defects under normal use. While all items include a minimum 6-month warranty, most of our heavy-duty equipment features an extended 2–3 year manufacturer’s guarantee.